FAQs

 

Q.) How long will it take to make and ship my order?

All jewelry is handmade to order and will take 5 to 10 days to produce and to ship. On certain occasions and busy times, it can take longer to ship your order (in that case, you will be notified by email). 

Q.) What is your jewelry made of and how is it made?

Each piece of jewelry is meticulously hand-sculpted in wax, then transformed into a mold and cast in sterling silver. Every finding and hardware component is also made from sterling silver, ensuring durability that lasts a lifetime.

Q.) How do I take care of my pieces and ensure their longevity?

To preserve the beauty of your sterling silver pieces, store them in a dry place, away from moisture (plastic air tight bag or pouch). Wear them regularly to slow tarnishing, and gently clean with a soft cloth or silver polish when needed. Avoid exposure to harsh chemicals, perfumes, or water for lasting shine. 

 

Q.) My shipment has not arrived, what should I do?

If your shipment hasn’t arrived, first check the tracking details for updates. Delays can occur due to shipping carriers. If the package seems lost or stalled, contact the shipping provider. For further assistance, reach out with your order details, and we’ll help resolve the issue together.

 

 

Q.) Contact us

If you’re curious about an order, our products, our website or any other inquiries, please send an email to gabriellewhiteoff@gmail.com or DM us @vegevedge on instagram and we will be happy to help.